Our Customers
To negotiate high levels of the clients’ satisfaction turns out to be a crucial task for the success and continuity of any managerial organization.
As we know that quality is the synonym of requirements’ satisfaction, every company should offer to its clients products or services that achieve these needs at the best price.
At Qiis, we are interest to help:
*Any size of manufacturer or service enterprise that does not count with a quality management system.
*Enterprises that are looking for standardized processes.
*Enterprises that want to improve their customer service.
*Enterprises that want to learn how to manage their customers’ complaints.
*Enterprises that want to get ISO 9001 certification.
Our consulter services offer to our customers the tools and techniques needed to develop a TQM system in all their activities; to get ISO 9001 certification in order to control, improve and standardize their process to achieve the minimal requirement of quality they need in order to stay competitive.
Our analysts and consulters, specialized in many segments of the manufacturer and service industries, are highly trained and capable to guarantee that our services will make our customer’s company succeed
About their needs
How the certification in ISO 9001 can help you?
It is going to be usefull for you?
Why is it important?
" For me it is very important to estandarize processes since my company has selected them after proving they are the best qualified to acomplish our activities. Therefore, we considere there is important to estandarize our procesesses in order to avoid unnecessary costs." Juan Carlos Solís Jiménez (Grupo Sol)
" We considered it is important to take on ISO 9001 in order to improve and mantain our quality standards, so we reduce variation in our processes." Jonathan Ramírez (DHL)
" To be certificated on ISO 9001 in important to stay ahead of our competitors, by improving well defined and standarized processes." Sofía Tomp (Grupo AlgaOmega)
"ISO 9001 is important becacuse nowadays it is a requirement for companies like ours for entering new a competitive markets." Maria Eugenía Gracía (MGarcía)
" It will be usdull to know about the process and if we need some changes. It will be an excellent certificate to be competitive in quality." Johana Barrios (Estratega)
Customer Needs (CN)
Once we obtained and analyzed the voice of the clients (V OC), the team was capable of identifying and determining the customer needs (CN) that are necessary to offer an ideal service that satisfies all our clients. The CN identified are the next ones:
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The Company must have responsiveness with the costumer while we are providing a service and being involved in every decision taken to support the consumer.
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The costumer needs to be informed of every single advance or status of the project in a language they can understand
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Work with an honest company that has interest in the customer´s health.
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A company that has the necessary skills and knowledge to perform the service desired.
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The client needs to have financial security, low risk in the failure of the project and feel free of danger.
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The customer must have access with the provider all the time, this include direct contact and access to the webpage to contact us.
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A respectful and friendly provider with which is easy to work.
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Accessible cost of consultancy for the implementation of certifications and process standardization that want to be improved in quality terms.
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Total compromise in the project by the provider during all stages of these to obtain success in the wished improvement.
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Be able to have confidence in the company that supports the needs of the potential client, not sharing confidential information that could harm the costumer.
After identifying the CN is important to prioritize them with the purpose of focus in the most critical ones and work to implement them because the level of the customer service you offer determines the success or failure of your company. So, we ranked the CN in the following order:
1. Work with an honest company that has interest in the customer´s health.
2. A company that has the necessary skills and knowledge to perform the service desired.
3. Accessible cost of consultancy for the implementation of certifications and process standardization that want to be improved in quality terms.
4. Total compromise in the project by the provider during all stages of these to obtain success in the wished improvement.
5. The client needs to have financial security, low risk in the failure of the project and feel free of danger.
6. Be able to have confidence in the company that supports the needs of the potential client, not sharing confidential information that could harm the costumer.
7. The customer must have access with the provider all the time, this include direct contact and access to the webpage to contact us.
8. The costumer needs to be informed of every single advance or status of the project in a language they can understand.
9. A respectful and friendly provider with which is easy to work.
10. The Company must have responsiveness with the costumer while we are providing a service and being involved in every decision taken to support the consumer.