"ISO 9001 specifies requirements aimed primarily at giving confidence in the products and services provided by an organization and thereby improving customer satisfaction. Its proper implementation can also be expected to bring other organizational benefits such as improved internal communications, better understanding and control of the organization's processes, and reduction in defects and waste”

[ISO/DIS 9001, 2014, p. 7].

 

 

Information you might need to consider:

 

• ISO 9001 was not included as an objecive for international standarization.

• ISO 9001is the only standard in the ISO family that can be certified.

• An organization must perform internal audits to check how its quality management system is working. 

• SO 9001 might invite its clients to audit the quality system for themselves.